Frequently asked questions. Sorted by service.

Your logo, your copy or at least the main ideas, and photos if you have them. If you do not have a logo yet, we also do brand identity and guidelines, from $95,000 + VAT. The 5 and 10 day timelines start when we receive that material. If you do not have copy, we help you write it.

No. We design from your brand identity and the goal of the site. If you do not have a defined identity yet, we help you set a coherent base before designing.

We build every site with the technical structure search engines ask for, with metadata, sitemap, structured data and good performance. Rankings afterwards also depend on content and on the competition in your field, and we guide you on that.

Yes, if the project includes it. We can integrate a content manager so your team edits text and photos without touching code.

You keep your domain and, if you already rank, we make sure you do not lose it in the switch. We set up redirects, keep URLs where it makes sense and launch without interruptions.

You do. You pay for the development once and the store, its design and its data belong to your company.

We integrate Webpay, Mercado Pago and other gateways operating in Chile, plus bank transfer if you want to keep it. The money goes to your account, it does not pass through us.

Yes, with the professional plan. Every sale issues its electronic receipt or invoice automatically, and you can also issue documents by hand from the panel.

Yes. The store comes with an admin panel and we train you to create products, manage orders and change prices without touching code.

Yes, the operating costs. We manage the hosting and bill it separately according to your store traffic. The domain, electronic invoicing and the Webpay or Mercado Pago fees are also paid by your company. Everything is itemized in the quote before we start.

It depends on the plan, the size of the catalog and the integrations. Your quote includes a concrete delivery date. The timeline starts once we have your products, photos and payment methods ready.

You do. You pay for the development once and the academy, its design, its courses and your student data belong to your company.

On a video service built for courses, protected so only students with access can watch them. We leave it configured and teach you how to upload new content.

All three plans sell per course with a one-time payment. Monthly subscriptions are possible and quoted separately.

Yes. On completing a course, the student downloads a certificate with your brand and their details. From the business plan up, every certificate carries a code to verify it online.

Yes, with the professional plan. Every course sale issues its electronic receipt or invoice automatically, and you can also issue documents by hand from the panel.

Yes, the operating costs. We manage the hosting and the video service and bill them separately according to your students and your hours of video. The domain, electronic invoicing and the Webpay or Mercado Pago fees are also paid by your company. Everything is itemized in the quote before we start.

Yes. It is the most common case. A store for physical or digital products and the academy for the courses, with the same user account and the same brand.

Because the panel is built for your content, with the fields you use, in the order you use them, without plugins or options nobody needs. The result is faster, more secure and easier to maintain.

Yes. Define who writes, who reviews and who publishes. Every change is logged with its author.

The commerce layer (cart, payment and shipping) is added on top of the same content. It is the natural step toward the e-commerce line without starting over.

Yes. We import articles, products or records from your current site or from spreadsheets, and we take care of the URLs so you do not lose rankings.

The size of the problem and of the infrastructure. Here we prioritize speed and low cost to validate or to organize a small operation. In the enterprise line we prioritize performance, availability, monitoring and operating guarantees.

Yes. Mobile app, web panel or both connected to the same data, depending on how your team and your customers work.

The system is built to scale. It migrates to the enterprise line infrastructure, integrations and monitoring are added, and everything that already works is kept.

You do. You pay for the development and the software and its data belong to your company.

Off-the-shelf software forces you to adapt your operation to its screens. A custom system reflects your process. Your team works as before, but without spreadsheets, without double entry and with the data in one place.

Hosting and infrastructure, monitoring, daily backups, security updates, bug fixes, support for usage questions and a monthly cap of hours for minor adjustments. Improvements and new features are quoted separately, or included in an evolution plan if you prefer a fixed monthly fee with development hours.

Yes. We integrate with electronic invoicing providers in the Chilean market, as well as banks, payment gateways and APIs of other services your operation already uses.

Monitoring detects the failure before your users do and, in most cases, the system recovers on its own. If it needs intervention, we act within the response time committed in the contract and we tell you what happened and how it was prevented from happening again.

The data is always yours. You can request a full export in standard formats at any time and at no cost. When the plan ends we hand you that export and delete your data from our systems within a defined period.

You do. You pay for the development and the software and your data belong to your company.

Yes. We develop from one codebase that is published on Google Play and the App Store, which cuts cost and time compared to building two separate apps.

That is what it is designed for. Every record is saved on the phone with its date, time and location, and syncs on its own when the connection returns. Nobody loses work for running out of internet.

No. If it does not exist, we build the web panel together with the app, on the same database. If you already have a system, we connect the app to it.

We do. We prepare the listings, meet the Apple and Google review requirements and publish. If the app is only for your team, it can also be distributed privately without appearing on the stores.

We are independent Microsoft 365 implementers and are in the process of joining the Microsoft partner program. Licenses are purchased directly from Microsoft and registered in your company’s name.

Yes. Your addresses stay the same and we migrate the history of emails, contacts and calendars from your hosting, Gmail or Google Workspace.

No. Licenses are paid to Microsoft according to the plan and the number of users. Our service covers implementation, migration, training and support, and we help you choose the plan so you do not overpay.

They complement each other. Microsoft 365 organizes email, documents and communication. When a business process needs its own logic, such as orders, certificates or inventory, custom software comes in, integrated with this same foundation.

A conversation about your business, your customers and your references, and whatever material you already have, even an old logo. With that we research the sector and prepare the five proposals.

We review together what missed and adjust the direction. The final design is approved with you before we assemble the guidelines.

Yes. The Complete is built on the same work. You pay the difference and the foundations, visual language and applications are added.

They are its starting point. If we build your site, store or system afterwards, we apply the guidelines directly, which shortens the design and makes sure everything looks like one company.